Refund policy

These return and exchange terms apply only to products purchased directly from Shamim Khan . Purchases made through third-party retailers, platforms, or other sellers will be subject to the respective seller’s return, exchange, and refund policies.

To be eligible for a return or exchange, the item must be unused, unwashed, unworn, undamaged, and accompanied by its original tags and packaging. Items that are returned damaged, soiled, altered, or without their original packaging may not be accepted and may be returned to the customer.

An item will be considered faulty if it is received damaged or has a manufacturing defect. Damage resulting from normal wear and tear, improper use, washing, alteration, or handling is not considered a manufacturing defect. Where possible, we may offer to repair a faulty item. If you prefer an exchange for a faulty item, we can replace it with the same product in the same size, subject to availability.

As we maintain limited inventory and certain sizes may not always be available, an exchange may not always be possible. In such cases, the amount paid may be issued as store credit, which can be used towards a future purchase with us. If you wish to exchange an item for a different product, we recommend returning the original item for store credit and placing a separate order for the new product.

Please note that colours, textures, and finishes may appear slightly different depending on your device, monitor, screen settings, and display resolution. We therefore cannot guarantee that the colour or appearance shown on your screen will exactly match the physical product.

Products purchased through our website are intended for personal use only and may not be resold to any third party without prior written permission from Line by Shamim.

Order cut-off times and estimated delivery timelines are provided as guidelines only and do not account for delays arising from payment authorization, production, shipping, customs clearance, or other circumstances beyond our control. Estimated delivery times begin from the date of dispatch. We are not responsible for delays caused by destination customs clearance or other delays occurring after dispatch.

In the event of a duplicate payment or an invalid transaction, the applicable amount will be credited back to the original payment source within 5–7 working days, subject to the processing timelines of the respective bank or payment provider.